Frequently Asked Questions

Last updated: October 21, 2026.

What does Bevomo sell?

Beverage organization products, including mug and cup holders, drink organizers, tea accessories, manual cleaning brushes, and coasters. Each product page states the item and included quantity.

Are you the manufacturer?

Bevomo is an independent online retailer and does not claim to manufacture an item unless its product page expressly confirms that fact.

Where do you ship?

Standard shipping is configured for the 50 U.S. states and the District of Columbia. U.S. territories, APO/FPO addresses, and international destinations are not included.

How much is shipping?

Standard shipping is USD $0 with no minimum purchase. Checkout confirms the service and charge available for your address.

How long does processing take?

Processing is estimated at 1–2 business days, Monday through Friday, excluding U.S. federal holidays.

How long does delivery take?

Transit is estimated at 2–4 business days after dispatch, or 3–6 business days total. These are estimates, not guarantees.

Will I receive tracking?

When tracking is available, details will be provided after dispatch. Carrier updates can take time to appear.

Can I cancel or change an order?

Contact us as soon as possible. An order that has not shipped may be canceled; changes may no longer be possible after fulfillment begins. If we learn an order will be delayed, we will notify you and offer the choice to accept a revised time or cancel for a prompt refund.

What can I return?

Request a return within 30 calendar days after delivery. Change-of-mind items must be unused, undamaged, and include all supplied accessories. Contact us before returning anything.

How do I request a return?

Email support@bevomo.com with your order number, item, and reason. We will provide the correct return destination and instructions.

Who pays return shipping?

For an eligible approved return, Bevomo provides a prepaid return label and covers the return shipping cost. Contact us first.

Is there a restocking fee?

There is no restocking fee for eligible returns.

Do you offer exchanges?

Exchanges are not offered. Contact us about damaged, defective, incorrect, or incomplete items.

When will I receive a refund?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

What if an item is damaged, wrong, or missing pieces?

Contact support@bevomo.com with your order number and a description of the issue. We will provide next steps before you return anything.

What payment methods can I use?

Available methods appear in checkout and may vary. The store currency is USD. Review the final total before placing the order, and do not email card details or verification codes.

How can I manage privacy choices?

Use the Shopify-managed Your Privacy Choices page to access its available opt-out form, or contact us for a privacy request.

How can I make a privacy request?

Email support@bevomo.com with “Privacy Request” in the subject, or use the Shopify Privacy Portal for requests about information Shopify processes for its own purposes. Depending on the law and request, identity verification may be required.

How can I contact customer service?

Email support@bevomo.com or call (502) 382-6505. Never include a full card number, security code, password, identity document, or one-time code.

Will this fit my space or drinkware?

Compare the product page's listed measurements, options, and included pieces with your available space and drinkware. Contents are limited to what that specific product page states.